I moved into a new flat in Nov'19 with virgin media supplied broadband. I had 100mb internet for £27 per month. After a month of usage the speed was not good enough for the amount of devices we had so we upgraded to 200mb broadband at an agreed cost of £32 monthly.
Since the upgrade my bills have been:
- £54.00 - May 2020 (to be paid) - £133.42 - April 2020 - £111.42 - March 2020 - £91.80 - February 2020 - £27.00 - January 2020 - £79.00 - December 2020
Every month since December i have been on the phone with Virgin media trying to understand how they are charging me so much for braodband. Every time they agree this is incorrect and a mistake on their behalf. Every month they promise to amend the bill and credit me for the amounts over paid which of course never happens.
I am absolutely disgusted and confused how this can continue to happen. Unfortunately there are no helplines open now due to Covid and also conveniently the complaints page has been down for 2 weeks. I am really struggling to understand why they are charging me so much and the bill fails to explain this.
I am lost to what i should do. If i log on to MyVirgin my contract still reflects 100mb broadband at £27 per month so the payments they are taking are illegal in my opinion.
Any help would be much appreciated. I am currently furloughed with reduced income and having paid nearly £400 in 4 months for broadband i feel Virgin should be investigating this as urgent priority.