I have been trying unsuccessfully to have someone help me with a query I have for a recent Bill. Does anyone have any advice as to how I can make contact with virgin around this? Phone contact to date has been unsuccessful. Thanks.
Phone is the way if you want quick help, just have to be patient.
what kind of issue are you having?
Thanks very much for this. I’ve been trying for days now via phone but no joy.
Thank you for your post. I'm sorry to hear this.
What is it you're specifically looking to query about the bill?
Despite being assured that I would not have to pay for a service (I have the message to confirm) I was charged for it in a recent nil.
Have you called the billing team on 150/ 0345 454 1111 at all?
Thanks for your response.
Yes - I’ve tried to call a number of times but each time have given up after waiting more than 30 minutes for a response.
What I will do Jecs2, is take a look into this for you.
I can see you've been let down numerous of times. I will send you a private message so I can take some details from you.