Billed twice for one month

[TomJW5830]

Hi,

I changed my direct debit details, but in order to do this, I had to pay my first bill manually. I expected this to cover the direct debit payment for this month, but apparently not, so I have been charged £72 twice, to my old and new bank details.

How can I get a refund for one of those payments? I have seen this issue posted on these forums before

[Paulina_Z]

Hi @TomJW5830,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some issues with your billing at the moment! I do apologise that this happened. 

I'll be more than happy to look into this for you and see what I can do to help. I will send you a Private Message to confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @TomJW5830,

Thank you for coming back to me via Private Messages. I'm glad that I was able to help resolve your billing query and ensure that you're happy with the outcome.

If there's anything else we can do to help, please get back in touch. We're here to assist. 🙂

Thank you.