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Billed on cancelled subscription

Brandon3
Joining in

Hi Folks, 

Have any of you cancelled your subscriptions / accounts with Virgin yet still get charged? 

I've cancelled my accounts, subscriptions, even paid for the remainder of the contract, yet receievd emails and letters of upcoming payments. 

When i go to cancel everything, for the third of fourth time, they are impossible to contact!

SO FRUSTRATING

2 REPLIES 2

Brandon3
Joining in

I cancelled with them and paid the additioonal months (remainder of my contract) and they're billing me for upcoming months. Like, i don't understand how they can continue charging people when they've already ended their contract etc

Hi @Brandon3 

Thanks for posting and welcome to the community. Very sorry to hear you've got a cancellation dispute.

I'll send you a PM now so we can discuss this in further detail.

Best wishes.

John_GS
Forum Team


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