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Billed Twice - Not First Bill

Hi

My account was suspended last night due to an outstanding amount of £77 - but that’s wrong.

In February, I noticed my bill was twice the amount of what it should be. I paid my normal amount and contacted Virgin Chat, where the advisor said it was just the following month’s bill added on earlier. He assured me that by the following month, it’d be sorted once I paid that month’s bill.

Then in March I didn’t really check my bill, what with everything going on. I assumed everything was back to normal considering my normal bill amount came out and nothing else happened.

Now my account has been suspended two weeks after paying my April bill, saying I have £77 outstanding and I can’t contact Virgin.

Can anyone help please?

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Re: Billed Twice - Not First Bill

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Billed Twice - Not First Bill

Hi I’ve tried that twice and I’ve had no response either times, even though I’d been connected for hours at a time. Thank you, though!

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