My account was suspended last night due to an outstanding amount of £77 - but that’s wrong.
In February, I noticed my bill was twice the amount of what it should be. I paid my normal amount and contacted Virgin Chat, where the advisor said it was just the following month’s bill added on earlier. He assured me that by the following month, it’d be sorted once I paid that month’s bill.
Then in March I didn’t really check my bill, what with everything going on. I assumed everything was back to normal considering my normal bill amount came out and nothing else happened.
Now my account has been suspended two weeks after paying my April bill, saying I have £77 outstanding and I can’t contact Virgin.