on 19-12-2023 06:34
Hi I renewed earlier in the month, and after a few phone calls about the offer I got in an email, it was honoured. The lady from UK retentions said my ( next bill ) would be £90 and would be £90 for the next 18 months. Low and behold today they are wanting to take out £157, I'm fuming. I've only just paid my Dec bill which was £67, and we agreed a renewal of £90 for 1gig, all sports, including TNT and movies, two boxes. I'm thinking of canceling and just going back to SKY.
on 19-12-2023 08:41
Hey Broffy,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your package at the moment, this is far from the service that we should be offering, does your online bill show any extra charges attached to your bill or is this just your package price?
Kind Regards,
Steven_L