Virgin Media Community

[Detelinaa]

I try to reach you from everywhere but I can never reach you. It shouldn't be that hard. I have paid my bills, I have the documents, but it still seems unpaid. My payment account also looks like a different account. Please let someone help me now. I need an e-mail address to send you documents that I have paid my bill. Please

[Zoie_P]

Hi Detelinaa,

Welcome to forums and thank you for your post 🙂 

I am sorry you are having issues with your bill, have you been able to login to your my virgin media account does it advise there is an outstanding amount there?

Zoie

[Detelinaa]

Hi, i need an email address for virgin media because i need to send the bill which i have received. It has been paid for and is still showing on my account. 

thank you

Detelina

[Zoie_P]

Hi there, we do not have an email address for this specific reason, is this showing on your My Virgin Media account?

Zoie

[Detelinaa]

Yes ıt ıs showıng 79£

please can you check thıs amount has been paıd and confırm for me

[Chris_W1]

Hi Detelinaa, thanks for the message and sorry for the information provided, can you send it over to missingpayments@virginmedia.co.uk so that this can be looked into for you. Chris

[Detelinaa]

Thank you for this information. The only thing I tried to reach for days was an e-mail address. Thanks again

[Chris_W1]

HI Detelinaa, thanks for the reply, please send over the bill and proof of any payments and they will be able to look into this for you. Chris

[Detelinaa]

Yes, I just sent the bank statement and the email from virgin media about my payment. Thank you. 

[Chris_W1]

Great news, they will be able to investigate this for you and will reply via email. We  are happy to see that this is now on the way to getting resolved. Have a good day. Chris