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Oceansize
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Bill

Changed my package over last month. Got a notification of the new amount but I have had the previous package amount taken from the direct debit. Tried the usual Virgin contacts but cant get through/answer. 

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Beth_G
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Message 2 of 14
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Re: Bill

Hi Oceansize,

 

Thank you for posting on the Community Forums. I'm sorry for our delayed response from here.

 

It's likely that your bill was generated prior, or just after changing your package, and so when your next bill arrives, the amount charged will be adjusted to any amount you may have over or under paid for the month ahead.

 

Have you been able to check your online Virgin Media account to see if the correct package is now showing? 

 

Kind regards,

 

Beth

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Oceansize
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Re: Bill

HI Beth

The correct amount is now showing on my account thanks.

What about the £131.81 that was taken from my account 11/12/2020

 

Kind regards

Ian

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Oceansize
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Re: Bill

?

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Oceansize
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Re: Bill

I have had 2 payments taken out this month please refund me the £131.81  

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Gareth_L
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Re: Bill

Hello Oceansize

How were both payments made 

If one was by direct debit and one by card then I can refund one 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Oceansize
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Re: Bill

Both by DD

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Gareth_L
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Re: Bill

Hello Oceansize

Thanks for passing security 

I have had a look at what has happened 

The changes you made for the lower cost were made just after your latest bill was produced 

So you will still see the previous cost 

This then was taken as a direct debit 

Any over charges for this payment are refunded onto your next bill. 

Just to confirm it has all changed and going forward each bill will the cost you agreed

I hope that explained it easily for you 

Gareth_L

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Oceansize
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Re: Bill

Good afternoon.

The £131.81 has been taken out as the payment I would have paid if I had not been given a lower package. I received an email explaining my next payment and it does not include £131.81. I have never paid £131.81. So both my new charge and an extra £131.81 has been taken out both in December.  £131.81 11/12  and £78.19 18/12  this is a credit bill and it goes back to £105.00 in January. 

 

Thanks Ian 

 
 
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Corey_C
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Re: Bill

Thanks for replying and the update, yes the next bill would reflect the update.

 

Cheers,

Corey C

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