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Jock2222
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Bill unpaid now double

Just had an email saying my bill unpaid on 28th Jan so bill on 15th Feb will be double. I do not understand as there was money in my account. I have complained by email but any explanation will not arrive for at least 48 hours. Has this happened to anyone else, tried ringing but said very busy try again later. Am I right to worry something has happened or not. I'm worried about being scammed as we are in lockdown

 

[MOD EDIT: Subject title changed for clarity]

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benga1875
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Re: Bill unpaid now double

check your bank mate and see if its been taken or if the debit is set up seems strange to me

Jock2222
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Re: Bill unpaid now double

Got a £60 rebate in Dec so minus bill got Credit , so going to bills don't see where I missed one.I will have to check bank statement because I've been told by someone else they nearly got scammed too. They were told to ring a number and pay bill on phone.

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John_GS
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Re: Bill unpaid now double

Hi Jock2222

 

Thanks for posting. My apologies for the delayed reply and the bill confusion.

 

Have you looked at your previous bills leading up to the current one, as this should explain everything for you

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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