Virgin Media Community

[paulallen18]

On the 4th February our introduction offer Sky Cinema and Sky Sports ended.

I cancelled this on the 3rd January as I was advised to. On the 4th cinema and sports no longer worked.

Just had my next bill and appears I am being charged for the channels that I don't have.

I have looked online but can't see any options to ask. Is phone the only way to address this?

Cheers

[Megan_L]

Hi PaulAllen18,

Thanks for using the forums to get this issue with your bills looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I can see its been a couple of weeks since you posted about this, and it seems you may have already spoken to someone recently. Were you able to get this issue resolved with them? 

Thanks,

Megan_L