hi, i forgot to pay my August bill of 71.48 and have been charged a 7.50 late payment fee which i paid both today... however although it shows a credit of 78.98 under "total payments since latest bill" it has not been taken off my latest bill total which still shows August with September's bill which combined comes to 149.49... why is this and will the reduction show soon? if not can someone help rectify the situation as i don't want any restriction of services... thanks.
Sorry to hear about the billing issue and understand you may have some questions. Using the information we have on here, I've had a look at your details and can confirm what @apcyberax said is correct and if you've made a partial payment our system will have received it however you'll see the updates on your next bill.
Although you don't need to have a direct debit set up on your account, it does make it easier but please see this link on other ways to make a payment.
I'll send you a Private Message so I can get some more details from you and we can talk privately 🙂