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sharvinsakthi
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Bill paid but still shows as unpaid

Hi there, we have recently ended our contract with Virgin Media (as we are moving to a new place with wifi installed). We were given a bill and I have paid it in advance. Direct Debit however accidentally took the same amount again, but I have sorted this with my bank, and Direct Debit has been cancelled and my funds returned. However, I have recieved an email from Virgin Media stating that I have yet to pay my bill, when I clearly already had. I have a receipt that shows the proof of payment too. Much appreciated if this gets sorted quickly.

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Zoie_P
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Re: Bill paid but still shows as unpaid

Hi Sharvinsakthi, 

Thank you for your post 🙂 
I am so sorry to hear you have had issues with your final bill, I can take a look into this for you to get a confirmation for you 🙂

Keep an eye out for the purple envelope.
Zoie

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