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Rmc345
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Bill paid but no connection

I had an outstanding amount of £78.66 on my bill not paid from my last bill, I have now paid this amount. There is £61.50 left but this is not due to be paid until the 25th yet my services have been cut off even though I have paid the outstanding amount. Will my services not be restored until I pay the £61.50 even though it is not due for another 12 days? 

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John_GS
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Re: Bill paid but no connection

Hi Rmc345

 

Thanks for posting. 

 

My apologies for the connection issues. I can see from checking the system, that you've called us since posting and that we've got an engineer visit booked in for you.

 

Let me know how the visit goes

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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