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15680813993
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Bill not updated and how can I change my payment method

I paid my bill £57 on 01/11, and the overview of the bill showed I've paid it. But when I click the latest bill, it showed that I didn't pay it. But this is not correct!!!  And also, could you please tell me when I should pay next time? I haven't received any emails to warn me I should pay before. So I am really confused.

Also, I would like to change the my payment method but it showed that I cannot change. How I can change it!

Thanks!

微信图片_20210126214501.png微信图片_20210126214506.png

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japitts
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Re: Bill not updated and how can I change my payment method

VM staff on here may take a few days to respond.

I'd recommend calling into C/S to query this - 150 from a VM phone, 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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15680813993
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Re: Bill not updated and how can I change my payment method

Thanks for your message.

Actually, I've tried many times to telephone this number. It seems every time was really busy and waiting always let me feel frustrated.

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Beth_G
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Re: Bill not updated and how can I change my payment method

Hi there, 

 

Welcome to the Community Forum! We're terribly sorry for our delayed response.

 

Apologies for any confusion caused with the billing information on your online account. Are you still looking to make changes to payment method and for help with your bills? I appreciate it's been a few days since you posted but we'll be happy to help you with this if still needed.

 

Kind regards,

 

Beth

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15680813993
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Re: Bill not updated and how can I change my payment method

Yes!!!!

It's absolutely not fixed and still showed that I didn't pay/

Now I even could not get connect with my wifi. Is this a reason to stop my wifi??????

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John_GS
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Re: Bill not updated and how can I change my payment method

Hi 15680813993

 

Thanks for coming back to us. I've not been able to locate your account from the forum details provided. I'll send you a PM now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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