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Bill is wrong, again

Last month I called up saying my bill was wrong and they assured me it was all sorted. I should be paying £38 a month however I'm not. I wont go into how much my bill is but I was assured it was all sorted. 

Can someone please sort this please. 

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Re: Bill is wrong, again

just wondering of someone can actually call me.

I called pre covid and got an answer, I understand whats going in, I'm a key worker myself however I went online, waited 45 minutes for an answer. 

I was then told I needed to be put through to someone else which was fine. I then waited 8 hours and didn't get an answer. 

Since then I have called and waited over an hour to get an answer. 

I'm just not getting anything sorted and my bill has been wrong since day one. I did not come to virgin to pay more than I was before. 

I have been miss sold and given wrong information. I feel like I have been lied to. 

The service is good, I will give you that but that will not stop me going to the ombudsman if I have to. 

Please contact me. Phone or email is fine.

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Re: Bill is wrong, again

Hi Ians78,

 

Thanks for posting and I'm sorry to hear of the confusion with the billing. 

 

I'll need a few more details from yoi so I can take a closer look, I've popped you over a private message for this. (purple envelope, top right hand corner)

 

Thanks,

 

Alex_Rm