Hi smoo,
Thanks for posting on our community forums. We're sorry to hear that your bill is showing two different amounts.
You can check what the additional charges are by logging into your online account.
This may be additional phone calls or an on-demand feature.
It may be a discount that has come to an end, or if you have recently made a package change and it's an advance charge.
Please check your online account using the link here https://virg.in/billexplain first and come back to us if you require further assistance.
Kind regards Jodi.
