Bill increased to £51 without informing

[aasimriaz]

Dear Virgin Media Customer Support,

My account number is : [REMOVED]

I am writing to bring to your attention an issue with my recent bill and to request the cancellation of my auto renewal.

I have noticed that my monthly bill has unexpectedly increased from £24 to £51 for this billing cycle. As per my understanding, my minimum contract term has ended, and I had previously informed your customer service team that I do not wish to renew my contract. However, it seems that the auto renewal has not been canceled as requested.

Unfortunately, I am currently out of the country, making it difficult for me to reach out to you through the overseas contact number provided. I have made several attempts to contact your customer service on the provided overseas number, but I have not been able to get through or receive any response.

I kindly request you to look into this matter urgently and take the necessary steps to cancel the auto renewal of my contract. I do not wish to continue with the service beyond the minimum contract term.

I would appreciate it if you could confirm the cancellation of the auto renewal and provide me with an updated bill reflecting the correct charges for this month. Additionally, please ensure that no further charges are applied to my account after the contract term has ended.

Thank you for your prompt attention to this matter. I trust that you will resolve this issue promptly and provide me with the necessary confirmation.

Thanks so much

[MOD EDIT: Personal information has been removed from this post.]

[Tudor]

When a fixed term contract ends you are put on a rolling 30 day contract. You must inform VM that you wish to terminate your contract, not just to ‘not renew’ it. It’s a subtle difference , but it matters. You will have to give 30 days notice. In my view a written letter is the best means of cancellation.

[Ilyas_Y]

Hey there @aasimriaz Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the troubles you've had regarding contacting our team to place in your notice period.
I will assist you on this and look in to this for you, I will send a private message.

Kind regards,
Ilyas.