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Bill increase

Hello,

I don’t know whats happen I get biger bill than usually. Was £41 and now increase £53. Wifi it’s poor in our house.

How you can doing it, without my knowing? Just I thinks so no it’s not aloud.

 

Please let me know why?

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Re: Bill increase

Good Afternoon AgnePasa,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that you've been unhappy with the recent price increase on the account, can you tell me if you have access to your bills on your self-care account? If so, you will be able to see if any discounts have dropped off, causing the price to increase, or are you now entering you second year as Virgin Media customer? This is also a common reason for prices to increase

 

In regards to the Wi-Fi issue, can you give us a little more information, do you have an issue with the connection or is this an issue with speed? Can you tell me if the Wi-Fi is poor in certain rooms of your property or does this also happen in the same room as the hub?

 

Kindest regards,

 

David_Bn

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Re: Bill increase

Yes in our house it is very poor conecction internet. Often we stay without wifi

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Re: Bill increase

and what is the connection like wired?

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