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Bill incorrect again

Tuning in

Can anybody please help from the admin team? Recently changed contract due to the price change and my bill is incorrect for the second time. 

I have had a WhatsApp conversation and also a phone conversation where I was assured that the problem would be sorted for my future payments but here I am again having to contact and complain. There seems to be a problem with applying the necessary credits and I don’t want to have to phone or message every month to get it sorted. What is going on?


Forum Team
Forum Team

Hi @orangejuice 👋 Thank you for your post 😀

We're sorry to hear about the problem you've been having 😔 We'll certainly do our best to get this resolved for you.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


Tuning in

Well I thought this problem had been rectified but it appears that my bill  is wrong again for July. Can somebody please look into this and sort it as I do not want to have to keep contacting virgin every single month to sort this out. What is going on?

Tuning in

Despite two WhatsApp conversations and contact with a member of the forum team, my upcoming bill is once again incorrect.  Started a conversation again yesterday but the agent seems to have disappeared.
Can somebody please sort my account out? I do not want to go through this whole process every month because virgin cannot get my billing correct.

Hey orangejuice, thank you for reaching out and I am sorry to hear this. I can see you are currently in PM with my colleague, she will reach out when she can do. Cheers 

Matt - Forum Team

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