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Democracy
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Bill incorrect. Virgin media incompetent, can someone help me?

Hi,

Can I get someone from Virgin media to reach out to me?

I tried calling and using chat several times and each time I get told the problem will be fixed or I get cut off. The bill is still incorrect and Virgin media is unable to help me. Waiting for hours to call and then they either hang up or tell me they will fix it (and they don't)

I have cancelled my direct debit and will wait for Virgin to contact me.

I have also filed a complaint but is there anything else I can do?

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Paul_DN
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Re: Bill incorrect. Virgin media incompetent, can someone help me?

Hi Democracy,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you were having problems with a bill and weren't able to discuss it with anyone to get it resolved.

 

 

Although we don't deal with billing issues I have had a quick look at things our end and it looks like you have managed to speak to us in regards to this since your last post.

 

If this isn't the case and you do still need support please let us know and we will be more than happy to help/ advise further.

 

Kind regards

 

Paul.

 

 

 

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