Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.
Hi, just to provide an update on my experience on this, as I've now tried it four or five times:
It isn't as simple as just sending a text and getting called back. What happens is pretty much identical to the live chat: you get to a certain point where you're supposedly "connected to the team" ...... and then nothing further happens!
It seems impossible to get through, as there aren't any, or enough, agents available. However, happily for Virgin Media, the team collecting the direct debits still seem capable of doing that without fail.
Obviously you have to sympathise given the constraints of COVID, but this really is an awful state of affairs.
Thanks
N