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Bill for non return of hub - MISTAKE

I have returned the hub as my contract has come to an end well within the time limit stated and have the receipt but I am being charged for a non return of the item?! How do I get this scrubbed from my account as I shouldnt be paying it.

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Re: Bill for non return of hub - MISTAKE

So checked and the hub has actually been delivered back to Virgin on the 25th Sept!? Ive cancelled my direct debit as not paying for something they now have!?
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Re: Bill for non return of hub - MISTAKE

Hi littleoleliz, 

 

Thank you for your post. 

 

I apologise for the experience that you've had here. What happens in a case like this is that the system generates and sends a notification advising of the charge before the system receives notification it has been returned. 

 

I would advise best to ignore the message you have received advising there is going to be a charge. 

 

Cheers. 

Ryan_N - Forum Team
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Re: Bill for non return of hub - MISTAKE

So now saying that I haven't returned the hub?! And requesting it is sent but packaged it all up as they said to, even watched the YouTube video!!  They say it's missing but know ive returned it.

I've got the receipt but a little annoyed to say the least...

 

 

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Re: Bill for non return of hub - MISTAKE

Good Evening littleoleliz,

 

Thanks for your post on our Community Forums

 

Sorry to see that you've been issued with this notification

 

I'd like to look into this for you, check out the purple envelope in the top right hand corner of the screen for a PM from me

 

David_Bn

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