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Bill credit showing as owed from last month

Flash92
Joining in

Hello,

Virgin media made an error on my price plan  and applied a reoccurring monthly discount on my account to correct it.

my bill last month was £51 however virgin applied a £27 correction. My direct debit went out automatically for £24. I thought great it worked (24+27=51 , bill paid) 

I have checked my new latest bill and it says owed from last month £27 but it also has the £27 as the credit below. 

I would like to check if this is normal as I don’t want it to report negatively to a credit reference agency.

thank you 

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey Flash92,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your billing at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L