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Bill credit offer

Hi, when I first joined I had the choice to pick an Amazon echo dot or £50 bill credit. I choose the credit Just received my first bill and no mention of the credit.

Been on hold for 20 minutes trying to talk to someone, do they not answer the phones? 

Any one on here able to help please?

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Re: Bill credit offer

Hi Mullan1

Thank you for your post 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Re: Bill credit offer

Hi Gareth_L,

 

I also chose the £50 bill credit. I've just received my first bill today and there is no mention of it. Can you help look into it also?

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Re: Bill credit offer

Good Afternoon adejosh,

 

Thanks for your post on our Community Forums,

 

Gareth is currently out of the office but I'd be happy to look into this for you

 

Can you tell me how you signed up for the services with Virgin Media? 

 

Kindest regards,

 

David_Bn 

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Re: Bill credit offer

Hi David_Bn,

 

Thank you for your response. I signed up for the M350 online on Virgin Media website.

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Re: Bill credit offer

Thanks for coming back to me,

 

Do you have any screenshots of the deal you signed up for and the confirmation E-Mails you would have received? 

 

If so we can take this to a PM conversation and discuss this further

 

Kindest regards,

 

David_Bn 

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Re: Bill credit offer

Hi,

I didn't realize I had to take the screenshot. This is something done by all broadband operators and it is always automatic. I signed up during the offer and I have the confirmation email showing my order date as 29th October 2019.

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Re: Bill credit offer

Thanks for coming back to me

 

Let's take this to PM so I can see a screenshot of this E-Mail and investigate this further

 

Kindest regards

 

David_Bn

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