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Her
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Bill credit not applied to first bill

I recently joined virgin broadband, and the telephone advisor confirmed that that I would be receiving a £75 Bill credit as a new customer. I was told this would be visible/applied to my first bill then subsequent bills until the credit balance is £0.

I have now received my first bill however no credit has been applied. How do I get this applied to my bill as this was one of the main incentives that led me to sign up with virgin in the first place?

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John_GS
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Re: Bill credit not applied to first bill

Hi Her

 

Thanks for posting and welcome to the community.

 

Sorry to hear of the credit issue. I'll PM you now to sort this

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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