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Bill charge

Received my first bill today should be free for 3 months shows £4.00 package charge first month also next month what is this for.Any comments much appreciated.

 

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Re: Bill charge

Hi Derka,

Thanks for your post, I am sorry to hear your bill is wrong. Was there a credit that was added on for this? 

Thanks,

Zoie

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Re: Bill charge

Hi Zoie_P

I have package of 200mb mixit tv talk anytime and 5gb sim agreed to price of £38.99 for 18 months with the first 3 months free £35.00 installation charge.My first bill is £43.00 . The installation installation charge plus £4.00 package for first month plus £4.00 package for next month. If it’s free what’s the charge for.

Thanks Derka.

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Re: Bill charge

Do you have an email confirming this? Was this order online or over the phone?
thanks,

Zoie

 

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Re: Bill charge

Hi Zoie_P
I did it over the phone have an email showing discount of £74.00 but I saw it online and the offer was for 3 months free.
Derka
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Re: Bill charge

I am sorry to hear this, we can certainly get this looked at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,

Zoie

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Re: Bill charge

Thank you for messaging with me Derka, 

I am glad we could resolve this for you 

Thanks,

Zoie

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