So I got my second Bill and it's almost double what I am supposed to be paying
So I am putting this here as a point of reference, In the hope that the mods can point the Billing department to this post. Trying to explain anything to VM staff over the phone is such a painful process and as I can't email them. not sure what else to do.
I initially signed up to a Broadband only package on the 11th of July 2018.
The contract that I signed showed a package cost of £48pm The initial install cost was waived, There was a One-Off Flexi Fee Discount applied and a Free Manned Install
I just had to pay £20 when I signed up
On the 2nd of Aug 2018 I changed to a 12 month contract for Phone and Broadband. The contract that I signed for this package showed a cost of £40.20pm
So on my first Bill, as it is billed a month in advance, I was charged £96.00 This covered the period from 11 Jul - 10 Sep ok I thought that's fine they will make the adjustments for the new contract on the next bill...
When I got my bill this morning, I was shocked to find my package cost was listed as £81 and the total Bill was £122 wth...
By my calculations this is what I think my actual total costs up to 10 Oct 2018 should be:
22 days pro rate of £48 (calculated as (48 * 12 / 365) * 22 days = £34.72 (Covering the period from 11 July 2018 to 1st Aug 2018)
70 days pro rate of £40.20 (calculated as (40.20 * 12 / 365) * 70 days = £92.52 (Covering the Period from 2nd Aug 2018 to 10th October 2018)
So a total of £127.25 - £3.20 (Credit applied due to loss of broadband)
Which makes my total bill to date £124.05 Not the £218.54 that VM seem to think I owe.
I have contacted customer services and while I have been promised that credit will be applied to my account. I am not convinced that it will actually be correct, as so far all I can see is a £40 credit. Which is somewhat less than the £94.49 That I think I have been overcharged!
And as the Bill has now been generated, I have to pay this bill which is more than twice what I had budgeted to spend. So VM get to keep my money for a month because they made a billing error. Gee thanks VM.
Yes I have been in touch with the billing department many times. Each time I am promised the credit will be applied.
But when I login to my account I still do not see this credit on my account. So how can I be sure that this credit will actually be applied when they come to take money from my account in a couple of weeks.