Best way to keep landline number but also sign up as a new customer
I posted back in July about transferring the account into a parents name but also making sure she gets the best deal, the transferring of the account isn't an issue as such as Ive done that before, its making sure she pays less than what I do now (its about £70 a month), is this possible to do ?
Would she be classed as a new customer to get a better deal but also keep the landline number ?
Re: Best way to keep landline number but also sign up as a new customer
Hey there DCFC79,
If it's a transfer from one Virgin Media account to another, the complexity depends on whether the number in question is a Virgin Media owned number or not. You can use this site for example to check the owner. If it's a Virgin Media one, we can restrict it for a short period so it's not given out to another customer and then we'd add it onto the new account.
But if it's not a Virgin Media owned number, we can still do it but will need to make sure the number doesn't cease back to the range owner. In this case, once the old account (yours) has been disconnected, you'll need to let us know by posting on here so we can make sure the number stays with us for the migration.
To confirm, you wouldn't need to port the number out. The main thing is that the old account must be disconnected first completely so the number can be added onto the new account once it's been activated.