Virgin Media Community

[alexweej]

Hold times are obscene and the music is awful. I can write to head office to provide notice of contract termination, but are there any other options people can recommend? I'm moving to an area with no VM so there is literally no point in trying to pitch retention.

Thanks

[用心棒]

Consider the following options:

• make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom
• Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:

Virgin Media Sales Operation Support  
Diamond Plaza  
Daleside Road  
Nottingham  
Nottinghamshire  
NG2 3GG 

Be aware of early cancellation charges if still within the minimum contract period

Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

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