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phil245
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Bereavement cancellation problems

Just had my elderly mums package cancelled and emailed virgin several times to send the boxes to my address to send equipment back and send me the final bill also.no reply to any of them.Also asked for the credit they owe my mum to be made payable to me now.

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Sololobo
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Re: Bereavement cancellation problems

Sorry for your loss.

See this link for advice on transferring/disconnecting the service:- https://www.virginmedia.com/help/account-holder-has-died




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
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Ayisha_B
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Re: Bereavement cancellation problems

Hi @phil245,

 

Welcome to our Community Forums and thanks for your post.

 

I am very sorry for your loss. Please accept our sincere condolences.

 

I will pop you a PM now so we can take some details and go from there. 

 

Speak soon.  

 

 

Ayisha_B
Forum Team



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