Sadly my mum passed away two weeks ago. She was the account holder for our Virgin Media. Now I've got access to that account as I dealt with most of the Internet and TV stuff as she's not particularly tech savy. We're looking to transfer the account to my Dad.
I found the bereavement form and stuff but given that I already have access to my mums account, do we need to go through all of that?
It seems a lot of faffing about to essentially get a change of name. I mean the direct debit etc is all the same.
We're also looking to potentially change our package because we don't need the same as like my mum was the only one who used a lot of the stuff we've got in our package and obviously that won't be the case.
I was considering phoning but I couldn't really find a right option.