Virgin Media Community

[ripper1]

hi

if i died tomorrow what would happen with my account?

if my wife cancels the account and gets back the credit, would she become a new customer and get a discounted first year ?

would the gear need to be sent back and re installed?

just wondering but ive a year or so left, just workng out the best option, ive seen the bevearnment contract but she might be short of cash so to get the iscount as a new customer would be nice

please only post with real answers not rubbish

thanks 

[MOD EDIT: Subject title changed for clarity]

[apcyberax]

2 options.
Transfer the account to her name or
cancel, send back the hardware and open a new account in her name as a new customer.

[Zak_M]

Good morning @ripper1 

Thank you for your post. 

There would be a few options,  your wife could use our bereavement prosses and either continue with the current contract or cancel the contract and at that point she would be free to take a new contract out with either us or an alternative provider.

I know that you said you have had a read thought the information, but I thought I would include the link to our bereavement prosses

you can download the forums from here if needed. 

Kind regards,

Zak_M