This is a very stressful and upsetting time. I have tried to switch the virgin media services into the name of my mother. This is impossible to do. The email address provide on the bereavement form is invalid. The call centres are non responsive and will only talk to the account holder who is dead.
This is totally unacceptable and is adding much more stress in an already distressing time.
How right you are. As along time volunteer on this Forum I couldn't agree more about VM's inability to offer a consistent bereavement service and advice. I shudder every time this comes up. I know what I am going to read. I have said it before and I will say it again, it is shameful.
My intervention is to escalate this to the VM Forum Team here who will get on the case for you. They are good at solving this kind of issue. So you will be in good hands. Watch out for their reply in this thread. Could be today.
Finally, a bit of human interaction and empathy - my condolences on your loss.
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Hi @CMcMaster, thanks for getting in touch - condolences for your loss.
I'm sorry for the problems you've faced with this at such a difficult time. For bereavement-related calls there is a dedicated number to call instead of customer services (0800 952 2302) unfortunately the lines are closed at the moment, however they would be best placed to help if you're hoping to transfer the account over to someone else as unfortunately that's not something we're able to assist with here.
If you can give them a try from 9AM tomorrow (up until 6PM) I'm sure they'll be able to help further.
If you require any further assistance though please feel free to send me a PM and we'll do all we can.