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Being overcharged

Tuning in

had a package with VM for £26.99 a month. This price was supposed to last until 1/8/23 as outlined in a message from yourselves 'Yes, this will be till end of contract till 1/8/23. Hope now this is clear and is there anything I need to assist you?"


I have been charged £44 from my bank account on the second of August. My contract was cancelled and services disconnected on the 12th of August. However, another £44 has been taken from the £74 credit that is due to me. I discussed this with the customer service who said they had no record of a payment being taken. After showing them proof of the payment being taken from my bank and of the £44 being taken out of my credit they said they will refund me the £74. This still means I have been charged £44 for a month where I have only had 12 days of service. I also received and email today that I am only being refunded £30.80. I need this sorted out. I don't understand how the customer service seems to get things wrong every single time. I would have stayed with virgin if it wasn't such stress any time something goes wrong.


Forum Team
Forum Team


Thanks for reaching out to us. Apologies for the issues you have had with your billing. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 


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