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Pollybag
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Being cut off when connected

on ‎30-01-2023 15:31

Trying to get to speak to someone at virgin but get cut off when being put through to speak to someone. Good at taking the money though. 

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newapollo
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Re: Being cut off when connected

on ‎30-01-2023 16:39

Hi @Pollybag 

If you advise what the issue you are calling about is  then we may be able to help via the forums.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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Vikki_M
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Re: Being cut off when connected

on ‎30-01-2023 18:49

Hi @Pollybag

 

Thank you for your post and welcome to our community.

 

I am sorry the call connection was lost, this wouldn't have been intentional.

 

What is it you need help with please?

 

We may be able to help you here.

 

Please pop back to us when you can. 

Vikki - Forum Team


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Anonymous
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Re: Being cut off when connected

on ‎30-01-2023 18:56

"I am sorry the call connection was lost, this wouldn't have been intentional."

Other users on here may beg to differ if you search the forums using the term "I was cut off". Seems to be a bad offshore habit. 

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goslow
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Re: Being cut off when connected

‎30-01-2023 19:10 - edited ‎30-01-2023 19:11

@Anonymous wrote:

"I am sorry the call connection was lost, this wouldn't have been intentional."

Other users on here may beg to differ if you search the forums using the term "I was cut off". Seems to be a bad offshore habit. 

When the customer mentions the word 'cancellation', that often seems to be the trigger for disconnection in the descriptions on here!

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