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Being cut off when connected

Pollybag
Tuning in

Trying to get to speak to someone at virgin but get cut off when being put through to speak to someone. Good at taking the money though. 

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @Pollybag 

If you advise what the issue you are calling about is  then we may be able to help via the forums.

Dave
I don't work for Virgin Media.
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Vikki_M
Forum Team
Forum Team

Hi @Pollybag

 

Thank you for your post and welcome to our community.

 

I am sorry the call connection was lost, this wouldn't have been intentional.

 

What is it you need help with please?

 

We may be able to help you here.

 

Please pop back to us when you can. 

Vikki - Forum Team


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Anonymous
Not applicable

"I am sorry the call connection was lost, this wouldn't have been intentional."

Other users on here may beg to differ if you search the forums using the term "I was cut off". Seems to be a bad offshore habit. 

goslow
Alessandro Volta

@Anonymous wrote:

"I am sorry the call connection was lost, this wouldn't have been intentional."

Other users on here may beg to differ if you search the forums using the term "I was cut off". Seems to be a bad offshore habit. 


When the customer mentions the word 'cancellation', that often seems to be the trigger for disconnection in the descriptions on here!