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Being charged for paper bills but i have opted for ebilling

Tuning in

I am being sent a paper bill each month and charged £1.75 each time even although my profile shows that I have chosen ebilling. How do I get this sorted and the charges paid refunded?


Forum Team
Forum Team

Hello Wjb1


Sorry to hear you're being charged for paper bills when it should be e-billing, we appreciate you letting us know via the forums.


We're happy to take a look at this for you, I will send you a Private Message to get some more details from you. Keep an eye out in the envelope in the top right when signed into the forums 🙂



Forum Team
Forum Team

Thanks for speaking with us today @Wjb1 on the forums.

I'm glad have been able to credit back the charges applied and have activated e-billing.
Let us know how it goes next bill cycle to ensure all the changes are final.
Any other queries - feel free to reach out to us on here and we'll assist.

Kind regards,

Forum Team

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