My May bill was issue on 03 May 2023. In included a price increase from £32 to £39. I phoned to cancel the remaining 5/6 months of the contract but was told there would be an EDF of c. £190.
Apparently I was supposed to tell them I wanted to cancel by 04 April 2023 and I should've received a letter or email to inform me of the price increase. I don't receive letters from Virgin and have searched my emails (including junk) but can't find anything. As far as I can tell, the first time I was notified was 1 day before I tried to cancel.
I told the representative that I want to disconnect but not with an EDF. The EDF is essentially the same price as the connection so I may as well just have let it expire at that price. But the point is there shouldn't be a charge as I think I'm legally entitled to cancel due to the price increase.
This has left a really sour taste in my mouth. I've been a Virgin customer at this property for 5 years and much longer in other places. I used to be able to phone them and have a sensible conversation, but the guy I spoke to yesterday just wouldn't listen.
Not sure what my best course of action is here. Or do I just pay the fee and never return?
