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oasis123
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Been charged for free setup

Hi

I signed up for Virgin broadband last month and I've just received our first bill and it looks like I've been charged £35 for setup but when I signed up there was an offer for £0 setup fee (I have screenshots of the order showing this and also my confirmation email).

Can you please look into this?

Kind Regards

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Lee_R
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Re: Been charged for free setup

Hi @oasis123 thanks for posting and welcome to our community. 

I am really sorry for any confusion surrounding your first bill. I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards

 

Lee_R

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Lee_R
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Re: Been charged for free setup

Hi @oasis123

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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oasis123
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Re: Been charged for free setup

Hi Lee,

Thanks a lot for your help and I can confirm I am happy with the response.

Have a good day.

Kind Regards

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Lee_R
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Re: Been charged for free setup

Thanks @oasis123

Call on our assistance any time.

Regards


Lee

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