Showing results for 
Search instead for 
Did you mean: 

Bank switch - missed payment - ruined credit report

Joining in



I am blocked on home mortgage due to virgin media reporting missed payment. 

In month of oct-2022, I switched a bank account and updated same in virgin media but somehow you still missed payment. 
this is ruining my credit report completely. 


this has been reported to credit file amendment team and reference number is KMM97069845V52037L0KM. 

Please assist rectifying same.



Very Insightful Person
Very Insightful Person

When did you report this to credit file amendments? They work on an "upto 28day" basis, and as far as I'm aware the forum team cannot generally expedite anything until they've responded.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hi @rutulthakar thanks for your post here although we're sorry to hear of the concerns you've raised.

If you have reported this please be assured the team will aim to deal with this as soon as possible - thanks for your patience in the meantime.

Many thanks