Hi chapman350,
I hope you'll soon settle into your new house and be very happy there.
The equipment emails are automated.
There have been a few posts recently where customers have been asked to return their equipment before the contract end date.
Looking at the responses from Forum Staff the emails shouldn't be sent out until the account is actually closed, and customers are usually allowed up to 30 days to return the equipment.
The equipment is sent by Collect Plus and scanned into the system on mass, so people can still be getting reminders after the equipment has been returned, until the systems have been updated.
Once the systems have the correct info regarding the returns then the automated emails will stop, and any charges applied in error will be corrected.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali