Connection dropping out, this means internet then no internet for a period of time between 10 seconds and half a day. This goes on and on and on. Speeds very variable sometimes only a few mb latency fluctuates sometimes very bad, not consistent with fibre offering. So quality of connection and speed of connection are the issues.
Previously had no choice but VM as a supplier so comments along the lines of we signed a new contract knowing the service was bad are not helpful, do you think I would sign a new contract if I had a choice of suitable offerings?
VM had a monopoly so what would you suggest we did differently?
I would love for them to be able to resolve. We have tried to discuss with VM on many occasions previously but according to them there is nothing wrong despite there being a problem with the service as explained above.
What do you think we should do differently to elicit a different response?
As I said all equipment has been tested, that means our equipment in the house and the VM equipment they have provided to us.
According to them we just have an intermittent problem which will go away yet it does not.
Again what would you suggest we do differently?