Awaiting delivery of new hub to reconnect landline

[Daydreamer-3]

Hi what's the best way to chase up delivery of new hub so can get mother in laws landline up and running.  told would be sent out last Thursday still not received and cannot contact anyone on original forum private messages for update. 

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[Ilyas_Y]

Hey there @Daydreamer-3 thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the delivery of the Virgin Media hub.
May I ask if you have a Yodel tracking reference number?

If so, you can check here for any updates.
Let us know.

Kind regards,
Ilyas

[Daydreamer-3]

No we have had no information at either by text message or email.  I added my email address to her account as she has no internet access. 

The last info we received by private message on forum was;-

I have keyed the order for Thursday. the adaptor may come separately. chris

[Travis_M]

I can see you're currently in a private message with my colleague, they'll be back in touch as soon as possible. Thank you for your patience