Automatic Compensation

[alekx27]

Hi

I had a total loss of broadband from 22nd of August to 26th of August. I reported it via phone and My Virgin app. But I haven't received any compensation for this period.

I'm waiting for your reply.

Thank you

 

[goslow]

VM has 30 days from the time your service was restored to credit your account.

Your calculation would be

22/8 Fault reported by phone
22/8 to 24/8 inc. - Payment trigger time £9.33
25/8 £9.33
26/8 Service restored

Total due £18.66

Adjust accordingly if the timeline above is not correct

[Martin_N]

Hi alekx27,

Thank you for your post. I'm very sorry to hear about the issue you had with the service. 

I am happy to take a look into the compensation for this for you. 

I will private message you now to confirm your details. 

^Martin