Attempted upgrade

[Carlos44]

On Sunday upgraded to the WiFi pod/max that went through got confirmation that they will arrive on 20 And it will be activated on my account then 

then decided to have a look took the mix it and tnt sports out got the new contract sent to me but that hasn't gone through 

spent all yesterday trying to resolve this but was like pulling teeth trying to explain they offers me same deal at 15 pound month more than what the new contract stated now can't get on my account just says contact customer services😂

any advice plz?

[Carley_S · Accepted solution]

Hi @Carlos44 

Welcome back to the community forums

Sorry to hear of your concerns with your new contract not going through. This can take up to 7 working days if agreed through an email or online account. Be sure that you have agreed to the pre-contact agreement as well that was sent and this will get action by the team when received. 

The team would also need to wait for you pods to be sent and the order closed at our side before they can action another package change, as adding WiFi pods and WiFi Max is classed as a package change and we can only have one package change request at one time. 

Please do let us know if you've any issues with your package change still after 7 working days and we can investigate this further for you if needed.