@kas42 wrote:
I have spoken to several agents yet still the messages come. That is part of the issue. All have said that it has been fixed and nothing needs to be returned.
Not easy to just ignore messages marked as "final notice".
When I raised a complaint about the problem it appears to have been closed immediately and marked as "resolved" just because the CS rep I spoke to said they were sorry this has happened.
The automated text messaging about (non-existent) equipment returns has been mentioned on here before. Unfortunately no one at VM seems to be able to stop the text messages for the customers who are wrongly affected.
Keep a good record of all your comm's with VM, either for the purpose of claiming some compensation for the hassle/worry it has caused you or for the purpose of defending yourself if the VM-machine keeps issuing threatening text messages about the equipment return.
The fact that VM have not accurately recorded, or amended, the equipment record on your account and the fact that VM's automated processing, via the texts, may potentially have a significantly adverse affect against you (in regards to a possible false equipment charge or possible credit history default) does not sound very GDPR-compliant at all to me.
The ICO require you give an organisation a month to resolve the issue (which you may already have done) before logging a complaint with them. Unfortunately ICO are currently advising a 3 month delay on cases before anyone will even be allocated to a complaint with them, so that route would not be a fast one.
Since VM can't/won't do anything to stop the text messages you should look into making a complaint to CISAS (read the T&Cs below about making a complaint)
https://www.cedr.com/consumer/cisas/complainnow/
You are right to be concerned and annoyed about the repeated text messages. If the matter is actually resolved, and you do not have to return any equipment, the responses from the VM forum team on this topic don't really seem to have addressed the point you have been trying to make of wanting to prevent any future text messages from coming through to you.