Hi, Ever since the 23rd of february 2011 i have been getting arrears on my credit report for a charge of 36 pounds and it has stayed like this for the past 10 years and nothing has been done about it. I have contacted virgin and they havent provided me with any assistance regarding this matter.
Thank you for making for first post regarding a default on your credit file. I am really sorry to hear that you have not received any assistance on the matter so far.
In order for us to investigate this we will need more information from you. Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file. You can send this via email or post to the following: email@example.com Or Consumer Underwriting Services, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, B26 3RZ