Sorry to hear you're having problems, if you can PM me your virgin media home phone number I can look into this for you.
I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me. If I've helped in any way, please give me Kudos and mark my response as a helpful answer. Many Thanks
Here to help! I'm a technician helping out whilst working from home. Find out more