Hey, I can't seem to find my starter pack and I don't have any letters from virgin that state the account number or area code reference. I was wondering what my code would be if I live in a Stafford? 9TW? someone please help..when I ring the 0345 number it won't let me speak to a real person without giving it my account number and area code!! Struggling here..plz help!!! 😖😌 Need my account switched back on asap..