Area code not on contract

[notter]

Hi,

I have recently become a customer and would like to create a virgin media account.
My documentation has no area code in it.
Could you please advise how to find it?
My postcode is DE72

Many thanks

Notter

[Daniel_Et]

Hi @notter 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We can confirm that your area reference number is 30.

Regards,
Daniel

[notter]

many thanks @Daniel_Et
I am unable to create an account it keeps coming up with an error.
I take it there may be an issue with the back end services at present.

Many thanks 

Notter

[Daniel_Et]

Hi @notter, no problem at all.

What error message are you getting exactly?

Regards,
Daniel

[notter]

DEF01

Many thanks

Notter

[Ayisha_B]

Thanks for confirming.

I'll pop you a PM 📩 now @notter to assist you further.

Speak soon!