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Are You In Or Out?

From February 15th. your provider must tell you when your contract is coming to an end.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/in-or-o...

Companies must tell customers about their best deals.

Our new rules mean phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter – must include:

  • when your contract ends;
  • the price you’ve been paying until now, and what you’ll pay when your contract is up;
  • any notice period for leaving your provider; and
  • your provider’s best deals, including any prices only available to new customers.

If you choose to stay with your provider without signing up to a new contact, your provider must send you a reminder every year about the best deals available to you.

 




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