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Are You In Or Out?

From February 15th. your provider must tell you when your contract is coming to an end.

Companies must tell customers about their best deals.

Our new rules mean phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter – must include:

  • when your contract ends;
  • the price you’ve been paying until now, and what you’ll pay when your contract is up;
  • any notice period for leaving your provider; and
  • your provider’s best deals, including any prices only available to new customers.

If you choose to stay with your provider without signing up to a new contact, your provider must send you a reminder every year about the best deals available to you.


It's What I Do.
I Drink and I
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